faqs and policies
All projects require an initial payment to begin work. The total amount due on the project determines the number of additional payments that are needed. Work on a project will not begin or continue until payments have cleared.
Turnaround times vary based on the project scope, the current workload and the availability of the client and/or the materials needed to complete a project.
Rush jobs are new projects requests made within 5 business days of the deadline. Additional fees are applied to all rush jobs. Depending on the project, fees with either be an additional $25/hr or and an additional 10% on the total project cost.
Payments can be made via cash, check, direct deposit, or credit/debit cards via Venmo or PayPal. All PayPal transactions will include a 4% processing fee.
We offer a 25% discount to non-profit organizations that are certified by the IRS as 501(c)3 tax exempt organizations. For additional discounts, please check out our referral and loyalty programs below.
I’m available for calls, in-person or online meetings M-F from noon until 6:00 PM EST. Any other times, my preferred method of communication is email. If needed, I might respond to an email via a phone call the next business day. Any meetings or calls that need to occur after 6:00 PM are by appointment only. All communications requiring a response will be addressed within 1-2 business days.
Initial 30-minute consultations are free. For any time beyond 30 minutes, an hourly rate of $100 will be charged.
we’d like to thank you
I’ve often heard that the best compliment someone can give is a referral. Well, we’d also like to add that continuing to RYSE with us is also a compliment. With that in mind, here are some ways we’d like to show our appreciation.
our referral program
The majority of our business comes from referrals. As a way to say thanks, RYSE will give anyone–whether they are a current, former or potential client–a discount on one future project of their choosing. The amount of the discount will depend on the size of the project that they have referred. The discount is available once the referral has been signed as a new client.
| Amount of Referred Business | Discount on Future Project or Work |
|---|---|
| Up to $500 | .5 hr or $50 off |
| $500 – $1000 | 1 hr or $100 off |
| $1000 – $2500 | 4 hrs or $400 off |
| $2500 – $5000 | 6 hrs or $600 off |
| $5000 – $10,000 | 8 hrs or $1000 off |
| Over $10,000 | 15 hrs or $2000 off |
our loyalty program
At RYSE, we think that the best way to retain a client is to provide them with high quality work in a timely manner while remaining honest, respectful and supportive. As a way to say thank you to the clients that have stayed with us over the years, we’ve instituted the following loyalty program:
1% off any package over $1000 for every year you’ve been a customer*
*this discount is also available for our non-profit clients